ERMCO, Inc.

Had a standby generator installed. They were lowest of the four quotes I got, and could do the install right away versus me having to wait 2 months like one of the other quotes. Josh and Russ were great to work with. Found them through a referral from my neighbor who was also very pleased with his generator install. Fair pricing, great service and professionalism. I can’t recommend them highly enough.

Called to get an estimate, was told I would get a call back. Guess what? No call. Do not call these people if you need something done.

Chad just left our home to check out our system after a lightning strike. He was on-time, gave us great communication before and during the appointment and scheduling the appointment was extremely easy. This is the third time I have worked with them in a year and have had outstanding experiences each and every time. Highly Recommended!

I had an electrical issue and they sent our this young guy that didn't know anything and was in my home for about an hour. He stated he will have to make an appointment and come back. Well another Tech came out and fixed the issue within 1 hour. This was supposed to be covered under my HSA but instead they sent me an invoice for $204.00 billing me for 2 hours and the tech wasn't at my home for about 45 minutes to an hour.. If you value honest companies do not use them. I am going to report them to the better business bureau... The person i spoke to was Sarah a real piece of work, not willing to send an invoice to my HSA for payment NOW i;m stuck paying this padded bill.

I was on the verge of signing a contract with one of the major generator dealers in town when I thankfully asked a question about their lead time for installation. I couldn’t believe it when they told me 2 months. In reading another review on Google by Scott Smith for ERMCO generator work, I suspect I was communicating with the same company he was that quoted him a 2-month lead time. I was facing a 1 month deadline to get a Honeywell Generator (made by Generac) installed to claim an extended warranty promotion. I put a lot of faith in Scott Smith’s review and gave ERMCO a call. I am thanking my lucky stars I found them! This went from a stressful situation having to change direction on contractors late-in-the-game to stress-free working with ERMCO. Josh and Russ were awesome to deal with. Josh came out to look at the situation and provide the quote. He communicated well, clearly knew what he was talking about, pointed out a few things that other contractors I called had wrong about generator placement, and had great turnaround time on the quote. He continued to answer all my follow-up questions very promptly. In my two interactions with the office, first to schedule the estimate, then to schedule the install, they were very pleasant to deal with. Russ is their lead installer and I was very impressed with his knowledge and attention to detail. I like to ask a lot of questions as a result of doing a lot of research, and I “helicopter” the job a bit just because I’m interested to see how things are done. Russ clearly cared about the work he was doing and took care to make sure the job was done right, not fast. He competently answered every question I could throw his way. ERMCO came in with an attractive bid and did a great job! The quality of the install was excellent. Generator projects are not cheap projects by any means. This was a very fair price to pay for two skilled-trades people working at my house for a day with some hard-labor involved. A combination of good communication, good pricing, and good work made this the best contractor experience I’ve had in quite a while. Some other generator companies that I contacted in Indy must use tools forged from solid gold based on the prices they charge for 2 guys to get a job done in a day. I highly recommend ERMCO for generator installs (and I’m sure they do a great job at the sales and sizing part as well for those who want the entire generator project handled by ERMCO soup-to-nuts).